We offer services online through various platforms such as Doxy.me, Zoom, and FaceTime free of charge.
All online platforms we offer our services on are free to use and are accessible through computer and phones. To connect with your psychologist through one of the above platforms, please let us know your preference before your appointment.
After paying for your session, we will send you an email link at the time of your session. Just click the link to connect through video chat on your computer/laptop, cell phone, or iPhone FaceTime.
Alternatively, we also offer phone sessions.
Please note: Only Terry Peacock is providing online sessions at this time. Susan will continue to offer sessions through phone.
Before Connecting with Your Psychologist
There are a few things to prepare for your appointment to ensure your sessions goes well. For your online appointment, please make sure you have the following in place:
Good internet connection
Quiet and private space without distractions (preferably a room with a closed door)
Audio feed (e.g., microphone built into your laptop, desktop or Smart phone)
Visual feed (e.g., webcam or camera built into your device)
Please make sure our office has your correct email address.
Please provide your email to our office so we are able to send you specific link information to connect to your session.
In order to cover for you session, we request that you call our office to provide your credit card information prior your appointment.
If you are covered under Indigenous Services Canada, please call our office and speak to our secretary and we will take your phone number and email address. We will return your call and send you the necessary approval forms. Then, we will help walk you through filling out the Approval forms. We will send these completed forms to Indigenous Affairs for approval.
For more information about our fees, please visit the Fees page.
How do I connect through Skype?
Skype can be accessed on your computer or phone. To connect through Skype, you will need to log into your account or make a new one. Once you have logged in, go to Contacts, select the Add Contact icon or click in the Search text box, and enter your psychologist's Skype Name. To connect with them, select the Audio or Video button. Your psychologist will accept the call on their end.
Terry's Skype Name: TerryPeacock123
You can also provide us with your email information or Skype name so Terry can contact you.
How do I connect through Doxy.me?
Have your computer, laptop or phone on and your email app open. You will be sent an email from us with a link to our website. Click the link and sign in where indicated. You will be invited into your Doxy.me therapy session.
Doxy.me is listed as a secure platform by the Psychologists Association of Alberta for psychologists to use. It is HIPAA compliant and does not record any information during sessions.
If you are having troubles connecting, please contact our office.
You can also find more information on their website: https://doxy.me
How do I connect through Zoom?
Have your computer, laptop or phone on and your email open. You will receive an email from us with a link to a Zoom meeting. Click the link and sign in where indicated. You will enter your Zoom therapy session.
How do I connect through FaceTime?
This is only available if you have iPhone or Mac. You will be called on your iPhone. After you answer, just click the FaceTime button to connect.
Is my information safe?
We do our best to keep your information safe and only provide services through platforms you are comfortable with using. If you are comfortable with and prefer to use Skype, we are able to meet that request. Skype ensures its users that all voice, video, file transfers, and instant messages are encrypted. Please note that Skype requires its users to have an account.
If you do not wish to make an account for your session, Doxy.me is a great alternative as no account is required to connect with your psychologist. Doxy.me is listed as a secure platform by the Psychologists Association of Alberta for psychologists to use. It is HIPAA compliant and does not record any information during sessions.